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Your search server runs on an instance that is dedicated to you; no other customers use the same LucidWorks installation. Linux access to this machine is restricted to Lucid Imagination administrators and access is protected by Amazon's security groups so no direct access is possible from the Internet. Your indexes are stored in a separate disk volume, and the backups are stored on separate disk snapshots. (For Amazon customers, the server instances are independent VMs, and the indexes are stored as EBS drives and snapshots. For Windows Azure customers, instances are JVMs running under a Guest OS and data is stored and backed up to Windows Azure Disks.)
Your LucidWorks Cloud account is the gateway to your search server. Web access to your LucidWorks Cloud account is protected with credentials (an email address and password). Web access to your search server is protected with a shared secret route ID in the URL (e.g., [https://s-a1b2c3d4.lucidworks.io]) which you must keep secure, and a username/password created in your search server itself. See [Secure API access] for more information. When your search server is provisioned it uses a default username and password that should be changed as soon as possible via the Users screen. You can create additional users to have access to your search server via the Users screen and these users can access the search server directly without access to the LucidWorks Cloud account.
Access to the REST API for your search server use the same URL. All REST API calls require _Basic Authentication over HTTP/S_ using the administration UI login/password you created. All of the common libraries and programs used for Solr and other Internet access include support for Basic Auth, including SolrJ, RSolr, curl, Solr.NET and the Drupal client. See [Secure API access] and [Client Support for Basic Authentication] for more information. For more on the REST API, see [LucidWorks REST API Reference|http://lucidworks.lucidimagination.com/display/lweug/LucidWorks+REST+API+Reference].
h4. Does LucidWorks Cloud store copies of my internal documents?